At SELLSPIKE, we are dedicated to delivering your orders promptly, securely, and efficiently. Our goal is to provide a seamless experience from purchase to doorstep.

1. Free Worldwide Shipping

We offer complimentary international shipping on all orders over $119, delivering to customers in more than 200 countries. This ensures our products remain accessible and affordable worldwide.

2. Estimated Delivery Times

All orders are shipped via our insured international courier. Delivery times may vary depending on your location and local customs procedures. Typical delivery estimates are:

• United States: 8–25 business days

• Canada & Europe: 8–25 business days

• Australia & New Zealand: 8–25 business days

• East Asia: 8–25 business days

• Southeast Asia: 8–25 business days

• Middle East: 10–25 business days

• Mexico, Central & South America: 10–25 business days

Please note that unexpected delays may occur due to customs inspections, postal service disruptions, or other unforeseen events.

3. Order Processing & Tracking

Orders are generally processed within 7 business days. Once your order ships, you will receive a confirmation email with a tracking number. You can track your package through:

• Our SELLSPIKE tracking page

• 17track.net

4. Delivery Issues

If your tracking shows that your package has been delivered but you have not received it:

• Verify the shipping address used on your order.

• Check with neighbors, building management, or your local post office.

• Inspect safe drop-off locations around your property.

If you still cannot locate your package, please contact us at service@auto1.sellspike.es for immediate assistance.

5. Order Modifications & Address Updates

If you need to modify your order or update your shipping address, contact our support team as soon as possible. While we strive to accommodate changes, they may not be possible once the order has entered the shipping process.

6. Customs Duties & Import Fees

We ship all orders duty-paid worldwide. If you are unexpectedly charged customs fees or import taxes, send us a copy of the invoice via email, and we will reimburse the full amount.

7. Customer Support

For questions regarding your shipment, delivery, or tracking, reach out to our customer support team at service@auto1.sellspike.es. We are committed to ensuring your order reaches you safely and on time.