Refund, Return & Order Cancellation Policy

At SELLSPIKE, we strive to provide a seamless and reliable shopping experience. Please review our policies regarding order cancellations, returns, exchanges, and refunds before placing your order.

1. Order Cancellations & Changes

Orders can only be canceled before they enter processing or shipment.

• Requests for cancellation or modification must be submitted within 12 hours of payment confirmation.

• Once your order is being processed, packaged, or shipped, cancellations cannot be accommodated.

• A processing fee of 6.9% + $1 will be deducted from your refund to cover administrative and payment handling costs.

2. Returns

We accept returns within 30 days of purchase or 14 days from delivery, whichever is later. To qualify:

• Items must be unused, unwashed, and in their original packaging with all labels and accessories intact.

• Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.

• Return authorization is required. Contact service@auto1.sellspike.es before returning any items. Returns sent without authorization will not be accepted.

3. Refunds

Refunds may be issued under the following conditions:

• The item is damaged, defective, or incorrect.

• The order does not arrive within the guaranteed delivery timeframe.

• Valid proof is provided, such as photos, videos, or an unpacking record with the order number.

Refunds due to change-of-mind or non-product issues are allowed, but customers are responsible for return shipping costs. Refunds are processed to the original payment method once the returned items have been inspected and approved.

4. Exchanges

• Items undelivered due to carrier errors will be replaced at no additional cost.

• If the customer provides incorrect shipping details, the cost of reshipment and replacement will be the customer’s responsibility.

5. Exceptions & Limitations

Refunds, returns, or exchanges will not be accepted for:

• Orders delayed due to incorrect addresses, customs clearance, or refusal of delivery

• Items already in transit at the time of cancellation request

• Custom-made or pre-order items, unless defective

• Unauthorized returns or packages returned without prior approval

• Packages lost or stolen after delivery confirmation

• Returns affected by customs, natural disasters, or other force majeure events

6. Undeliverable Packages

If a delivery fails, we will attempt to contact you via the email provided. If there is no response and the package is returned or destroyed, SELLSPIKE is not responsible for the resulting loss.

7. International Orders

International shipments may be subject to customs duties or import taxes based on local regulations. Please review your shipping details carefully before checkout. Returns or cancellations due to customs fees or international shipping charges are generally not accepted.

8. Contact Us

For questions or assistance regarding cancellations, returns, exchanges, or refunds, please contact us at:

service@auto1.sellspike.es

Our support team will respond promptly to ensure your issue is addressed fairly and efficiently.