Frequently Asked Questions (FAQs)

1. How do I place an order?
Browse our collection, choose the items you wish to purchase, and add them to your cart. At checkout, enter your shipping and payment details, then confirm your order to complete the purchase.

2. What payment options do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Depending on your location, other payment methods may also be available. All transactions are securely processed.

3. How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. Use this number to follow your package via our tracking page or your courier’s website.

4. Do you offer international shipping?
Yes, we ship to over 200 countries worldwide. During checkout, simply enter your address to see available shipping options and rates for your region.

5. How long does delivery take?
Orders are usually processed within 1–7 business days. Delivery times depend on your location and typically range from 8–25 business days. Customs clearance or local postal delays may occasionally extend delivery times.

6. What is your return policy?
We accept returns within 30 days of delivery for items that are unused, unwashed, and in their original packaging. Contact our support team to obtain return authorization and instructions.

7. How can I reach customer service?
For inquiries about orders, products, or general support, email us at service@auto1.sellspike.es or use the contact form on our website. Our team is ready to assist you promptly.

8. Are your products eco-friendly?
We are committed to sustainability. Many of our products are made using eco-conscious materials and responsible manufacturing practices. Look for the “eco-friendly” label on qualifying items.

9. Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to modify or cancel an order. While we strive to accommodate requests, changes may not be possible once processing or shipping has begun.

10. How can I stay updated on new products and promotions?
Subscribe to our newsletter or follow us on social media for updates on new arrivals, exclusive offers, and subscriber-only discounts.